Hello,
I, Pakeeruraju Podugu am a customer of Airtel since long time and pretty satisfied with the services. But recently one issue frustrated me very much.
The number i am using is 9949668311 and was under Rs 999 plan for one year. It was supposed to get exhausted by the 16th of July.
I was unaware of the fact that it gets renewd automatically without our consent. I was actually waiting for the services to get disconnected so that I can actually migrate from a post-paid plan to a pre-paid plan as we are planning to relocate to Bangalore in another couple of months. So I have spoken to many of your customer care representatives regarding this matter for which I was not given any proper solution wether I would get the waiver or not.
Finally as I wanted to migrate to a pre-paid plan, I was adviced that I should clear up all my billed and unbilled amounts of Rs2170 which were made on 08/05 and then claim for the waiver of Rs999 Taxes through an SR number which was given to me (SR number 17697005) by calling to the customer care. I am now in a pre-paid plan.
Now the problem is when I am trying to contact your customer care, they are unable to solve my query as it is a post paid issue.
So, I would like your team to kindly look into this issue as the amount I have paid is not small and please send the cheque of Rs 999 taxes to the mailing address stated below as I still believe that Airtel services are the best.
My Details are as follows :
Name: Pakeeruraju Podugu
Number : 9949668311
SR Number : 17697005
Address to which the cheque should be sent :
Mr Pakeeruraju Podugu,
B-3, L.I.C Apartments,
H.B Colony Road,
Visakhapatnam,
Andhra Pradesh - 530 022
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