My Credit Card have been charged thrice and when contacted for refund of excess amount... not done till date, contacted nodal officer ANAND and appelet andhra VAISHNAVI for Airtel, informed me that the amount have been adjusted in this month bill and it will be due next month, I always make the payment before due date. all the detail have been given below in mail trail, they are harreshing the customer and these office appointed by the TRAI to resolve customers greviance, instead of that working in behast of these telecom company as poppet of them and challenging to go to TRAI or Consumer Forum to resolve the problem,
I need that my problem will be taken care and resolve ASAP.
Thanks & Regards
Ajai Bajpai
Dear Mr. Bajpai,
Thank you for contacting Airtel.
You had expressed concern over payment debited thrice from your account for your Airtel mobile number 9849692605.
We understand your concern and will work towards resolving the same.
We regret the delay in responding to your mail.
As per your previous mail dated 09/09/09, we wish to confirm that, we are in receipt of your payment of Rs. 479.37 (thrice) and there is an excess amount of Rs. 958.74/- reflecting in your account for your Airtel mobile number.
You could also know your account details by dialing *121# (toll free).
Further, with regard to you request over excess amount refund of Rs. 958.74/- has been registered and your service request number is 28339216.
We would revert to you on or before 24/09/09 and we request you to bear such time with us.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards
Abdul Abeeth
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 10/09 18:14:20
Subject: Re: Mobile No. 9849692605, BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [|BAL|4385878938|109200910656|]
Hi
Its very surprising... that you people don t get the mobile no through bill no and detail and providing reply after a week... with no proper reason Any way giving mobile no herewith for your ready reference... as many times you require: 9849692605 9849692605 9849692605 9849692605 9849692605
Thanks Regards
Ajai Bajpai
W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: 1 (410) 531 8223
Fax: 1 (410) 531 4175
Email: Ajai. [email protected]
From: [email protected]
To: Ajai Bajpai India IBM@IBMIN
Date: 09-09-09 04:34 AM
Subject: Re: BILL NO 73151965 DT 09.08.2009 AMOUNT 479.37 HAVE BEEN CHARGED THREE TIMES TO MY CREDIT CARD [ BAL 4385878938 109200910656 ]
%%%%%%%%%%__
Dear Mr. Ajai
Thank you for contacting Airtel.
You have expressed concern over debit of your bill amount thrice from your bank account for your Airtel number.
We regret for the delay in respondin gto your mail.
We regret to inform you that we are unable to take further action on the same as the mobile number is not addressed in your mail.
We request you to kindly revert to us with the Airtel postpaid mobile number to initiate further action. We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.
For further assistance mail us at [email protected] mailto:[email protected].
We value your association with Airtel.
Warm Regards
Anand S
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 01 09 2009 22:27:15
Subject: Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card
Hello
My last Month Bill no 73151965 dt 09.08.2009 Amount 479.37 have been charged three times to my credit card of Citibank same hve been showing in your site my account in payment view also screen shot of same attached herewith for your reference.
But that have been not returned till date to my Citibank card account
Kindly refund the amount 958.74 ASAP.
Thanks Regards
Ajai Bajpai
W R Grace
7500 Grace Drive
Columbia MD 21044
Phone: 1 (410) 531 8223
Fax: 1 (410) 531 4175
Email: Ajai. [email protected]
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