I am Veena S. I had to travel abroad and wanted a mobile with international roaming and took a prepaid connection from Airtel. Firstly, Airtel callcentre gave me wrong info that it will work with any mobile instrument but while enquiring for the 3rd time, they said a triband handset is required. In the last miniute I bought it but once I landed abroad, the connection did not work. Prior to departure I had checked with the call centre twice to ensure international roaming is activicated and they confirmed it is. Through a family member I filed a complaint while I was abroad. This was done in early Feb and on my return I kept following up but never had response from Airtel. They always promised to call me back but never ever called me back. I made a huge issue out of it and they finally told me when I called them that they had some issue and international roaming was not activated for me. I wanted to be compensated for the mobile expenses and the agony of being unreachable in a foreign land and was given the NODAL Officer's mobile number. It is now April and I have still not heared back from Airtel on what happened to my issue. This is so disgusting because I have a postpaid connection with Airtel and they meticulously call for payment of bill but Airtel cannot do the same in response to a customer complaint. They are also charging me late payment fee for my postpaid - how much shall I charge them for what they did with my prepaid? AIRTEL is FRAUD. I wish someone helps me with this mess.
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