I have a ICICI BANK CREDIT CARD NO5177194263170000. As I feel
the service of credit card is unsatisfactory after April.
In the month MAY I received a phone call from personals of credit card deptt. NEW DELHI that I WON some prize of Rs.40, 000/-out which they had deduct 10, 000/- for commission.
They offer me a ICICI Bank Lombard Insurance policy about
Rs. 19, 000/-out of rest balance i.e. Rs 30, 000/- as above.
I had rejected first, and when they presurrised me and forced to give an acceptance over phone, they said me that the amount
of policy will be deduct from the rest balance of prize, " I said that first they send the prize, then I will take policy"
They said me "Why think so" When I received statement I saw that four transactions were included, those were not done by me.
" AS PER INSTRUCTIONS THE SIGNATURE (ON BACK CARD) HAD
DONE BY ME, THEN HOW THE CARD WAS MISUSED BY OTHERS"
So I was not defaulter in this regard. Credit Card statement of
may was received late due to wrong address, so my outstanding Amt. Rs.600/- was cleared in july.
I was made a complaint through call centre of ICICI Bank about misused of card. They replied that 3 month take to solve the problem.
After this I had not used my card. Outstanding amount Rs.9108.80 was shown again in the statement of july.
In this regard I was made a complaint through call centre that I had not received any policy of ICICI lombard, then why they are sending this type of statements. In August statement
amount Rs. 19, 555/- credited so that outstanding amount became Rs. 9414.89Cr. Due amount shown ZERO. Again I was made a complaint that because I have not received any policy so it may be canciled.
In statement of sept. amount was added Rs. 17510.86 and out standing amount was shown Rs.7042.02, then again I was made a complaint through ICICI call centre then as per their suggestion I faxed the complaint to ICICI Bank Ltd. Chargeback Deptt. IInd floor Empire complex, 414- Senapati Bapat Marg Lower parel Mumbai- 400013. and after 10 /15 days again contacted through call centre and as suggested "I sent my complaint through courier on dated 24.12.2007" I have not received any solution of my problem and statements received every month. In this regards I have contacted many times.
In march a representative of ICICI bank contacted me on phone with comments that outstanding amount is to be deposited. I went to Upasana Tower, Jaipur and contacted with other representative of ICICI bank credit card (Because the representative who was contacted me was not present), but they were not interested to solve my problem.
Again I received a statement of March 21 on 7th April outstanding Amt. Rs. 23, 126.42, in which transactions of 6800/-, 3075/&-amp; 2025/- with other charges are included. The same were not done by me. As I saw the statement I became in tenson and I contacted ICICI bank call centre and made a complaint in this regards vide SR-62218399, I requested that my credit card facilty may kindly be stopped. They replied that the card facilty was already stopped after june. I said that when the facilty was stopped then how can be used the card on 14th march. This is happened due to system problem of ICICI bank. They SUGGESTED that a complaint is to be sent to them in this regards. I have sent my complaint by EMAIL on 8th April and also on 10.4.2008 and a fax is alsowe sent with refrence to SR-62218399 to ICICI bank Mumbai on Phone No.02267609666 as suggested on call centre.
May kindly attend and solve problem as stated ealier. In future the statements may kindly be stopped upto this matter is solved.
With regards,
PANNA LAL
mob. No. 9784599661.
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