Airtel Prepaid
Hello Tunes

My issue is regarding Hello Tunes...

I've activated my Hello Tunes with one of the Cust. Care Represenative. He helped me out setting up my desired tune. I was told that Rs.60 will be deducted from my account for the same, I said, that perfectly fine. But later I came to know that Rs. 75 are deducted. I called up Cust. Care, He took my Complaint and said my amount will credited to my account. Due to some miss communication the Cust. Care Represenative returned the whole Rs. 75 and mt Hello Tune is been deactivated.

I keep on calling Cust. Care to activate the Hello Tune again, but I m not getting any help at all. I was told that they don't have such facility. I've had a word with their Supervisor her name is Manisha. She told me to dial *678# for acticating the Hello Tune. I've tried that option also, but the point subsciption is asks me try later.

Its been going on from last 1 month. I m getting frustrated because at their ARC (Airtel Relationship Center) they said the I wont get the Hello Tune of my choice.

Please guide for the right approach get heard of my issue.

Any positive reply is highly appreciated.

Thanks and Regards

Rajesh