I would like to inform that I subscribed for Airtel prepaid service in New Delhi a month back, with the relevant authentic documents submitted. After 10 days they disconnected my mobile giving the reason that document verification failed. I am still in dilemma that how was this possible since each and every document was authentic.
But this was only the starting of my problem. Inspite of repeated request to customer care they were of no help and responded with the mechanical answer that I should submit the document again. OK fine. After that I made several trip to their two customer relation service centre in New Delhi, sending me back for one or other reasons. My problem is yet to be solved.
I want to ask one simple question that why do give the connection in the first place before verification and what procedure do they follow that verification of authentic documents fail their test. I hope somebody is listening to my problem.
PS: I think this prepaid connection will be the last service I would be availing from Airtel