I purchased a CTVCT-2929 AKAI color Television in 29 Oct from your dealer (VIGNESH ELECTRONICS) in Sathyamangalam (ERODE DT. Tamilnadu). During the purchase, he has informed that the Picture Tube has a seven warranty. When I asked him to put it on the warranty card itself, he told me that it was not necessary and informed that any TVs purchased during that period will automatically cover the warranty, after showing the purchase bill. Then, we thought that it was a normal procedure with AKAI products and hence, did not insist further with a hope that I may not need warranty because of AKAI company and its repute in world market. when we noticed a problem in the TV (the picture has become smaller), we called the Custamer care (Erode) authorized repair person for repair. He repaired it and charged close to Rs. 500/-. However, to our surprise, the same problem has occurred. The same person came to our house, repaired and again charged close to Rs. 500/-. But most unfortunately, the same problem has come one more time on the next day itself. He has come to our house, repaired and again charged Rs. 500/-. Due to our bad luck, the same evening the same problem has come. After few months later When we called him to repair, we asked him in strong words to explain what he has done in the previous three times. Now, he told that the picture tube has gone and it has to be replaced. We were under the impression that in the three previous occasions also, the picture tube might have become weak but repaired temporally and he has cheated us in the three previous occasions. Then, we showed him the warranty card, he told us to contact the local dealer, who has sold the TV. When we explained to him about the warranty, he told he will go to his office, enquire and come back to us. No message for 45 days and so for.
In the mean time i contact the local dealer, he ask me to shift the TV to his shop so i shift CTVTC-2929 Akai TV to the Shop where i brought (VIGNESH ELECTRONIES, 237-D, Anu Building, Mysore Trunk Road, Sathyamangalam-2. ph:04295-223051) Becausae it is completly not working and Simply occuping space in my house.
After long time, i got an call (on 1/11/08) from the Akai Person (number 911141588812 at 1:34pm) and i explan the same as above to her.she said she will take this as an complant. As Usual I did not get any call from Akai side.
Here i Given the Ditailes of my complent:
Last Complant Date (when he said the picture tube has gone):8/10/08
Complant NO:8k000081008002
Again today (02/11) i called the Customer care and gave the Previous Complant no: 8K000081008002 But he said this Complant Status was closed. i was shocked how they closed my complant without replace the TV Picturetude?
Again he give the new complant no:8k0081103001.
This is the last hope which i have in akai Customer care. Even if this time you cheat me as before then i dont have an option other then the Consumer Court.
An early and prompt reply is highly appreciated.
Thanking you
Regards,
Prabu S
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