AKSH OPTIFIBRE--IPTV [ iCONTROL]
FAULTY & SECOND HAND SET-TOP BOX PROVIDED

DEAR SIR,

SUBJECT: FALSE PROMISES BEFORE CONNECTION, MAJORITY OF FEATURES OF IPTV DO NOT WORK & "WORST CUSTOMER SERVICE".

I HAD TAKEN IPTV CONNECTION FROM MTNL PROVIDED BY AKSH OPTIFIBRE PVT LTD. SINCE CONNECTION I HAVE BEEN HARRASSED. I HAVE FACED THE WORST SERVICE EVER.

BEFORE CONNECTION I WAS GIVEN FALSE PROMISES ABOUT THE SERVICES BUT MAJORITY OF THE FACILITIES DO NOT WORK COMPLETELY. NOW EVEN THE SET-TOP BOX IS NOT WORKING AND I HAVE ALREADY COMPLAINED 5 TIMES IN 7 DAYS, BUT NO RESOLUTION HAS BEEN PROVIDED.

NOW EVEN THE AKSH OFFICIALS (Mr. Shreejit, Mr. Ashit, Mr Deepak, Mr Ritesh Garg{customer relationship manager}...TO NAME A FEW) HAVE NOT BEEN RESPONDING TO MY CALLS.

PLEASE LOOK INTO THIS MATTER AS THE COMPANY (AKSH OPTIFIBRE PVT LTD.) GIVES FALSE PROMISES ABOUT THE FEATURES OF THE PRODUCT (IPTV) BEFORE CONNECTION & THEN THE CUSTOMER IS HARRASSED TILL HE FILES FOR DISSCONNECTION.