We have subscribed for Aksh IPTV through MTNL & have been using it since almost a year.
However, we are very dissatisfied with the kind of service from customer service, interrupted performance of the channels.
The service provider is irresponsible & deletes any channel without prior intimation & reasoning for the same.
The Chief of Customer Service shamelessly disconnects the phone calls, never comes on line to attend even when requested for attending to our queries & has directed his centre to disconnect calls when any customer wants to speak to him.
The Sports Channels viz. Neo Cricket & Sports & Ten Sports have been removed from the list of channels without assigning any reason nor intimated in advance about the deletion.
The Customer service is also fooling around saying that these channels are under maintenance. This reply is being given to us since July 02.
I would be like to inform you that the Set top box has been mal functioning since the last 4 - 5 weeks. It automatically jumps channels, when a channel change key is depressed, it goes to volume function. "PLEASE WAIT" Signal has been a very common feature when channels are switched and it hangs indefinately.
Simmilarly, VOIP service is also pathetic. When the service is needed the most, it does not function & Customer Service is of no use as a Technical Help is never available.-- Just to remind you, VOIP is a service which is ment to make calls to the USA & the local timingsthere would be during our Night time. Hence an help which is assured within 2 days is of "NO USE" as time is the essance. Why sould we pay for such a service Rental of Rs. 150/- monthly when it does not work when it is needed. It is a totally waste of money for a service which indeed is IN NO WAY A SERVICE and that could be put to better use.
I am still awaiting a response to my mail sent on 15th Sept '09 attached here within
The IPTV Service provider AKSH has added Star Sports, Star Cricket & ESPN with a condition that I have to "PAY ADDITIONAL RS. 150/- OVER AND ABOVE RS. 100/- TO GET THESE CHANNELS CUPPLED WITH OTHER CHANNELS WHICH I DONT WANT TO SUBSCRIBE".
I am aware the the Hon'able Minister has specifically mentioned that Rs. 5/- (Rupees Five only) has to be charged for any Additional Channel requested by the Subscriber.
This is "CHEATING AND NOT ETHICAL ON THE PART OF AKSH WILLFULLY PUSHING THE SUBSCRIBER TO PAY FOR UNWANTED CHANNELS."
I had spoken to the Mumbai Regional in-charge on 15th September instant who has failed in reverting or intimating me the status of my mails.
I feel it is also some sort of SCAM which they are trying to hide.
Such Agencies associated with MTNL are causing ir-repairable bad image of MTNL also which over the years has created an excellent Telecom Service provider.
I earnestly request your good selves to look into the matter urgently and PROTECT THE INTEREST OF WE COMMON CITIZENS setting an example to others not try such tricks.
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