DEAR SIR/ MADAM,
I GIVEN MY CAR FOR FIRST SERVICE ON 25/9/09 AT FRIENDLY MOTORS, MYSORE. I AM EXTREMELY UNHAPPY WITH THE SEVICING OF CAR DUE TO FOLLOWING REASONS.
1) NO WASHING OF THE CAR SPECIALLY UNDER BONNET AND UNDER CAR WAS VERY DIRTY.
2) THE CAR CARPET WAS MADE WET ALONG WITH FOOT MAT.
3) REVERSE GEAR WAS SOMETIMES NOT ENGAGING, IT COULD NOT BE RECTIFIED.
ON MY OBJECTION THEY CALLED ME FOR CLEANING ON 27/9/09.I HANDED OVER THE CAR FOR WASHING AT 2 PM . I WAS TOLD THAT IT WILL BE DONE WITHIN I HR BUT THE GAVE ME VEHICLE AT 5:30 PM. I WAS MADE TO WAIT THERE FOR 3 AND HALF HR . DURING THIS PERIOD I WAS ASKED FOR TEA AT 4:15 PM AND THEN A LADY ASKED ME THE PURPOSE OF MY WAITE AT 5 PM. I FELT REAALY BAD FOR THIS EXPERIENCE.
THEN I WAS OFFERED SERVICE VOUCHER BY MARUTHI CARE FOR REFERENCE BUT AT FREINDLY MOTORS I WAS TOLD THAT IT IS FOR RURAL AREA ONLY.
REGARDS
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