Dear All,
I regret to notice that none of the service standards are being met by AMARON officials. First and foremost I was informed by a dealer M/s. Dhanraj Motors – Andheri (W) to replace my existing Exide battery with Amaron because of the service offered. I was misguided that I would be getting on road service within 2 hours and free replacement within 2 years for any fault in the battery.
On 16/10/09 when I encountered a break down and called the help line I was informed that service is not available on Sunday and to add to my grief I was told that no replacement would be given and the current battery would be charged and given back. Even on agreeing to that I was confirmed of delivery of my battery in working condition 15/10/09. After the delay on speaking to various officials I was informed that they would check with the details and get back. Till now no reply.
COMPLAINT NO. 111003A
I should comment that this is a very Pathetic Post sales service offered by AMARON.
And this will surely create a negative word of mouth among my contacts.
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