» Mobile Phones » Review / complaint: Airtel - Illegal charges | News #32839

Illegal charges

My Post-paid Connection No. 9967975301

I am forced to send this complaint to you as the circumstances are pushing me to do so, to be honest to you i am very upset about a few things.

1. I would like to bring in your notice of illegally charging money from my postpaid number by sending message for the services that I haven’t used from the phone. I received a message from num 54321 from airtel service at 3:57 pm on 20-05-10 "thanks for using AirtelTV subscription service from airtel. You have been charged Rs.15/-. Enjoy Games Club! " which i haven’t used or prescribed for. I again received another message from MobileTV at 3:57 pm on 20-05-10 "Thanks for choosing ESPN on Airtel Mobile TV. You have been charged Rs.15/- for 7 day (s). To stop service sms TV UNSUB to 54321.".

I called customer care No. 121 at 10:23 pm on 20-05-10 and the person responded was Mr. MIR, i asked him to register my grievance and kindly issue me a Complaint-Docate for future correspondence, but he refused to give the same and clarified that I had to pay the charges and he disconnected the call by saying " Airtel mein call karne ke liye dhanyavad". I was really upset with the attitude shown by Mr. MIR.

I called again customer care No. 121 at 10:31 pm on 20-05-10 lodged a complain, Mr. DEEPAK took the complaint and gave me the complaint number(: 689929111), just wanted to mention that i never subscribed the said service and the charges if added to my bill will automatically effect our relation.

2. Strict action to be taken against Mr. MIR who is of no use to your organisation and can only bring disrepute to such a big organisation.

Please do revert on MY e-MAIL: [email protected]

Company: Airtel

Country: India

Category: Mobile Phones


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