I work at Dell Mohali. Was a loyal customer for last 3 years. Retained the same number thru out..Off late I was not able to dial a particular number. Raised a complaint. After 2 days the complaint was auto-closed. I didn't even get a call from Customer care. I called them up again. They said issue has been resolved. Iw as still facing the problem. The reopend the case. I got call saying that the Target number is faulty. I got the cell and the SIM changed. Tried all possible troubleshooting. I work for Dell, so, I am not stupid. Called customer care and they spoke rudely. They said that I don't know anything about Mobile Technology. I told them That I will switch network if they behave this way. This guy said Go AHEAD... I applied for TATA DOCOMO 76960 78041... Got it activated in 2 days. Then one day a Rep called me and said he will be sending a Duplicate SIM... It has been 4 days. Have't recieved it yet. Called again to find out. Now, this time another guy said that the previous tech made false promise as they cannot send SIM like that. Why was I promised the first time??? I don't have time to run to Airtel offcie to get a new SIM. Later another number got blocked. My DAD's. Anyway..I am least interested to get a duplicate SIM as I have a good conenction now. The Cx care is still better than Airtel.
I would like to Sue Dell for being incompitent and useless staffs. They keep critisising about each other. I was not able to speak to my Fiancee and Dad for a week. I am getting married next month and had to discuss a lot of things. This whole episode of talking to differnt people, explaing the problem has made me go crazy.
Not to Service Reps as Airtel: Why the FUCK you guys read the case logs before calling? You sound like a piece of shit whn you call to check the status whn you don't have a clue of what has happened so far. Learn your Basics first and then try helping others..assholes..
Anyways, can someone tell me how to raise a formal complaint against Airtel?? I mean at the consumer court. Any help is welcome.
My number: 76960 78041
Airtel number: 9915578041 (Have dumped the SIM in dustbin)
Email: [email protected]
I have updated Facebook, Twitter, Orkut, Linkden and have emailed everybody in Dell Organization not to buy any Airtel conenctions. I am launching a new portal called HATE AIRTEL shortly. I am very furious now. I would like to take a revenge.
Airtel Guys: I want a waiver on Bills. Take the damn money and take your fucking SIM back. Will NEVER NEVER NEVER buy AIRTEL!!
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