Hello,
My name is Aniruddha Malvi and I subscribed for the special DNA Newspaper Scheme, where in they are providing 2 years subscription in Rs. 250:00. I applied for the same from their website: www.dnaindia.com/subscription; after that i got a confirmation mail from them that the request has been accepted and also attached was a temporary receipt for the amount I paid. I received that email on 22nd of Feb. I was waiting for more response from DNA, but after a week I called on the helpline numbers I got from there website. After calling them the first thing they told me was shocking, they said we have not received any request from your end for the subscription. I gave them all the details I had and they gave me an email id of their manager (Pravin Kadam) so I forwarded the temporary receipt email on that email id. But again there was no reply nor a call back about the status of the request.
I was totally fed-up calling them again and again, but there was no resolution provided, so I dropped an email to all the available email id's i got from DNA website on 17th march, but even then there was no reply from DNA. I called their Mumbai Customer Care Office on 21st March morning and had conversation with the Customer Care Manager, he convinced me of personally looking into the issues and said will get back to you in 24 hrs. but again the same old story was repeated and again i called him (today) 23rd March and again his reply was please give me 24 hrs and will update you about the situation. I asked him to reply the email i sent, but there is still no reply over it, even after informing the Customer Care Manager number of time about replying.
I am really fed-up of the services and wondering that if this is the start then what will be the future. I have been calling them day-in & day-out and there is no resolutions provided. it's like i paid them Rs.250 and my calls bill has gone now to Rs.100.
I request to take a strict action against DNA Newspaper and if possible please file a personal harassment case against them from my side, I have all the required proof of the emails I received and I sent. I want this not for me but for other many people who may have gone thru such harassment.
Regards,
Aniruddha Malvi
9850828001
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