I had ordered Kreda games as return gift for my child's b'day on the 18th of November on home shop 18. The product details on website showed 5 days for delivery time. After making the payment i got a message 7-8 days for delivery. Today, it's 11 days with product still not shipped. My child's b'day is tomorrow and i have no return gifts. Despite making 3 calls to their phone center, there is no resolution.
HOME SHOP 18 sucks!!! Not only are they pathetic in their commitments (5 days/10 days... no time commitment), they are worse in complaint resolution. They take your complaint and never revert. I would like my money back IMMEDIATELY as now the products are of no use to me.
Flipkart and Infibeam are the sites i regularly order from. They are par Excellent in their delivery dates. They did not have the required products due to which i tried Home shop 18 for the 1st time and what a harassing experience. I totally regret it... i must have spent atleast 3-4 hours extra in calling, writing mails... Imagine the time I have had to put in... totally negating the purpose of online shopping.
The website continues to show "cargo ready" (which it has been showing since last 5 days) and despite repeated calls to the call center explaining the urgency of receiing goods lates by today, Sunday - 27th, there is no response... pathetic customer service.
Pls ensure the order is cancelled and money returned IMMEDIATELY
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