I placed an international order on the website Fernsnpetals.com for rakhi to delivered in united states of america. I placed my order on 18 aug and the delivery was supposed to be done 22 Aug. But when the delivery was not done on time, i called their customer care executive on 23 aug morning where they told me that they will update me about the status of my order by evening. when i didnt get any call by evening i tried calling them again but all their numbers were continuously going busy, i kept trying till next afternoon but didnt get any reply. I send a mail to them also but didnt get any reply. on 24 Aug i talked with their assistant manager gunjan in eve who assured me that my rakhi will be delivered on US time 24 Aug by 1 PM but again my order was not delivered and when i tried calling them on 25 morning she didnt pick up the call. then i called their another assistant manager saurabh on 25 aug morning but he was anything but helpful. he was as clueless about the status of my order as i was. and to top it all he told me that it was not his problem that my order was not delivered. then i told them to cancel my order.and god knows when will i get my money back.
they didnt even send an apologizing mail and i spend more than 300 rs on my phone calling them. they just spoiled my festival as i was not able to send rakhi to my brother in US. if they would have told me well in advance that there will be any delay in delivery i would have gone for other options.
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