Sir,
I am writing in to complain that on the 28TH july I was travelling to jammu from delhi (anand vihar terminal) via train no.- 0403A anand vihar terminal jammu tawi special on ticket PNR no.2539234603.enroute to jammu the train halted at chakki bank station for almost half an hour and then all passengers were rudely in formed, not by announcement on the public address system, but by a sweeper who from outside the compartment just shouted at everone that the train would proceed no further due to water on the tracks ahead, and that a train coming from behind would take us to our destination.the passengers panicked and tried to complain to authorities but none came to our rescue. Worse they disappeared from the station and left the passengers to fend for themselves.this happened at 11:30 am and finally a train arrived at 1:00 pm to takes us to jammu. The train was already packed to capacity and one can imagine passengers from 2 trains travelling in one train.
With kids and family it was a harrowing time to travel the distance from chakki bank to jammu.the kind of co-opeartion from the station staff and rpf and other railway staff is best known by the railway department.
Sir, I would like to take this complaint to the highest possible level and demand an immediate enquiry as to what the circumstances were which led to just 1 train unable to proceed to jammu when all other trains could?
I am not sure if you have ever suffered the ignominy that that proceeded the train cancellation and subsequent aftermath of the action?
is the same treatment meted out to passengers who travel by airoplane?
Do we not pay to get our tickets reserved (mine was a tatkal ticket)?
Are we not human enough to warrant such indecent behavior?
Who is answerable to such rash decisions which leaves hundreds of passengers like me stranded mid way our journey?
Sir, I expect a fair enquiry into the matter and a speedy response from your end to the answeres I have raised and demand action against all concerned.
If in case you are unable to respond within 15days I would be forced to approach the consumer forum to seek damages for the financial loss and mental agony I have had to undergo because of this decision.
Looking forward to your response.
Regards
Rajnish dubey
Mob.09811713829
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