DHBVN
Not receiving bill on time and not giving at home

I have many problems regarding electricity bill from Faridabad office. My K.N No.is 2212034291 in name of Basanti Devi.

1st Major problem. They never give bill on time only 1day before due date and they close online service. most of the time we are in office and not able to go to DHBVN office then we have to pay penalty mostly. They should provide online service and they should provide bill on time. We should have minimum time to pay.

2nd Problem is: They never send bill at home address. We have to go to 1 place from there we have to collect our electricity bill. They should send this bill through courier but they never do the same.

3rd Problem is: I had sent many time online address change request but no update done as on date.

4th Problem is: Their is no customer services contact number not even email id for these types complaint. Whenever I logged complain in online portal: Grievance but it never shows any status on this and when i check the status it shows no grievance.

5th Problem is: No Provision to resolve our problem.

Kindly resolve my problem. This is really big issue here in Faridabad. People are facing this problem but no one is listening.

Regards,

Pooja Rawat

9899222362.