Sir,
This is to bring into your kind notice that from the last 8 months I am running to DHBVN Jawahar Colony office due to wrong reading given on the bills and consumed Units are more than our average units.
I already gave a application on 11th July to correct the reading of Meter No ED-1318 on your bills and hence DHBVN Staff visited to our residence and checked the reading and meter and found it Ok and send the actual reading to the office.
And when I received the next bill of Aug'08, there was same mistake in that. DHBVN staff only carried forward the reading as it is in computer record and send me the bill of Rs. 7334/- for which then I went to Mrs. Champa Devi of Branch office and get it corrected from her and paid Rs. 2621/- as corrected by her on the bill
Again after that our next bill of Oct'08 in which the same Meter reading problem was there. In this bill DHBVN Reader took the reading from our house which is also noted down on our Meter card but in Bill the new reading was missing there and shown L (House locked). For this also again I visited Branch office and requested S.D.O. to please give instructions to correct my meter reading in the Computer records but again Mrs Champa Devi corrected manually and asked me to pay Rs.1400/- which I paid.
And then one of DHBVN staff advised me that if you want it corrected next time then you have to give your new reading personally to our office on 2nd Dec'2008. And on 08th Dec' I personally given the new reading of 10041 to Mrs Champa Devi.
But regret to say that even after so much exercise done by me, The Deptt. is still making errors and now the Meter bill of Dec, 08 was send with the error in Old Meter Reading which they took back of August'08. And it is surprised to see that my Bill amount is of -2347/-.(in -ve figure), which means I already paid access amount to the DHBVN.
When I showed my this bill and earlier bills to Mrs Champa Devi, she took all the bills from me and asked me to come next day. And now in last 15 days, I visited the Office 5 times to get the correction done and at last she given me the bill after correction and asked me to pay Rs. 2579/-.
It was surprised to me that how they calculating this figures. And when I asked her, She forwarded my status to Mr. lakhan Singh and even when He also didn't satisfied me at all, He forwarded my request to S.D.O. and S.D.O. asked me to come on next day because that Mrs Champa Devi is not in Office.
Now after my two rounds to S.D.O. Office and S.D.O. checked my bills and asked me that it is Ok and you have to pay the corrected amount. But according to my meter reading still it is not clear to me. When I asked to go through my meter reading and calculate the unit, he refused and advised me if still you have problem then go to Consume Court or any where else.
I am giving below herewith my few last bills statement.
Bill Month Bill No. Issue date Old Reading New Period Unit Amount Amount paid
Feb'08 925 27/02/08 8473 8732 4 259 1, 260.00 1, 260.00
May'08 2/5 8732 8906 2 174 616.00 616.00
Jun'08 10064 27/06/08 8906 9896 2 990 4, 238.00
Aug'08 5028900 26/08/08 9896 9512 61 728 7, 334.00 2, 621.00
Oct'08 5593050 21/10/08 9512 L 62 893 3, 771.00 1, 400.00
Dec'08 6062396 14/12/08 9512 10041 128 529 -2347.00
Here in Jun'08 the New reading at that time was 9375, which I got corrected and paid the amount of Jun08 & Aug'08 upto my new unit of 9512. Next time in Oct'08 they sent me the bill by showing the new reading L (means house locked), where I already mentioned above the Reader took the reading from our house (i.e. of 9802) but not shown in the bill, so I got corrected the same and paid the amount of Rs.1400/-. But now in Dec'08 month again they start calculated from the same old reading of Oct'08 and new reading of 10041 and the bill amount is of -2347/-.
So I request you to please forward my request to check all the previous readings and payments done by me.
Hoping for a favorable response ASAP.
Thanking you,
Rajesh Agnihotri
for Meena Kumari
Account No. E24-ED16-1318.
R/o E-850, Dabua Colony
NIT Faridabad
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