I had complained to Railway Board, Railway Minister and IRCTC regarding harrassment by TTE. Except for IRCTC customer care, no-one responded. I am started to wonder if the entire railway board is spineless with no bones to take strict action or probably they are also part of this.
I am attaching my original complaint for which I have not got any response and I have nowhere to complain any further.
&-- Forwarded Message &-
From: N Eshwar
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Fri, March 25 11:00:05 AM
Subject: Re: Harrassment by TTE in Kerala Express (Train no: 12626)
Kind Attn:
Hon'ble Railway Minster
Chairman, Railway Board
Member (Staff)
General Manager (NR, SR and SCR)
DRM
Customer Service (IRCTC)
Indian Railways and Railway Board
Dear all,
Further to my email, since no action from your side is visible so far, I am highly disappointed by your callous attitude. We checked with Sanjay further events that transpired that and and found that TTE told them that on this ticket that only two of them can travel as the third one did not have any identify proof.
And TTE sold the third ticket to a lady for Rs. 1500. The passengers on this ticket had to accomodate themselves in 2 seats available. I am shocked to see such irregularities in Indian Railways and TTE taking under-educated passengers for a ride.
Regards,
Eshwar Natarajan
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: N Eshwar
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Tue, March 22 11:35:10 PM
Subject: Harrassment by TTE in Kerala Express (Train no: 12626)
Kind Attn:
Hon'ble Railway Minster
Chairman, Railway Board
Member (Staff)
General Manager (NR, SR and SCR)
DRM
Customer Service (IRCTC)
Indian Railways and Railway Board
Dear all,
I had booked e-tickets for Sanjay Kumar, Umesh Yadav and Sushil Yadav on Tatkal Quota for travel on Train Number 12626 Kerala Express from New Delhi to Palakkad for date 22 March and I had received confirmed PNR 2218250442. The details of the ticket are attached in the mail trail below.
As required for eTicket, I had taken the printout and provided it to Sanjay Kumar for their travel today. They boarded the train today morning from New Delhi and when the TTE came, they presented the ticket along with Sanjay Kumar's Voter ID card. The TTE started to ask for Photo-ID proof of other two passengers as well and told them that if they fail to present he would disembark them from the train in Mathura. They provided him Photo-ID proof of other passenger as well but he consistently threatened them and eventually Sanjay had to call my mother and have her speak with the TTE.
When my mother asked his name, which he did not tell; and told him that we had booked the ticket as they are travailing to our house in Kerala for work and why he is bothering them as they have presented the ticket and provided him the necessary proof, he said nothing and let them go.
As I understand and quoting what is mentioned in eTicket -- "One of the passenger booked on an E-ticket is required to present any of the identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which all the passengers will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt /Student Identity Card with photograph issued by recognized School or College for their students /Nationalised Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph."
This is not the first time it is happening, on two previous occassions as well this has happened on Kerala Express, once in North Division and once in South Central Division. Each time we have to intervene or the fellow passengers help to resolve issue. Probably, they may go through this issue once again tomorrow morning when they reach SCR Division and TTE harassing them once again.
I did not complain on earlier occasions but now I feel it was my mistake. It has become a routine feature of TTEs harassing under-educated passengers with eTickets to extort money. If you expect the person booking the ticket to travel along, kindly mention it so in the eTicket. I'll make a point to accompany them and ensure that TTE do not take advantage of situation.
It is a free country and everyone has right to use technology, if TTE expects under-educated passengers to use only "Printed Ticket", probably it is time that they need education. Instead of Indian Railways becoming modern, it is degrading day-by-day. I would suggest all of you to travel as an average passenger in these trains and understand the plight that an average Indian Railway consumer face.
Regards,
Eshwar Natarajan
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