Hello,
I have recently bought a 3BHK flat in SRIJAN MIDLANDS project of the NK Realtors in Jessore Road, Kolkata. Since I had heard a lot about the NK Realtors being premimum builder of the city, I had booked my flat with full trust on them (Notice their motto in their website: "Trust we deliver what we promise. Our word is our pledge.") Little that I knew the trust was going to be broken so soon!
While booking the flat, I asked them about the discounts if any, applicable. The marketing agent told me the only discount is on the full disbursement of the amount and which equals to 6% of the unfinished percentage of the building. He calculated and it came to around Rs.25000.
I eventualy booked the flat and they assured that the refund check will be couried to me immediately once my bank does full disbursement. I contacted my bank and made sure that they did full disbursement immediately. I was happily waiting to get cash back but it never came.
Tired of waiting for over a month after disbursement, I called up the same person and asked him about my refund. He forwarded me to another guy who looks after the accounts. He told me that there is no such policy!! I reminded him that I had been communicated otherwise by the marketing exececutive and then he says that the policy was changed just two days ago. I again reminded him that my disbursement was done over a month ago. Then he said in that case I should be getting it and told me to get back next day.
However, The next day, I recieved a call from the marketing executive and he says me that the policy was changed just after I booked the flat and all talks after that were actually "mis-communications"!!!
I was speechless! I just managed to tell them that I felt very much cheated by their behaviour and hung up the call.
I had taken their motto on face value that their word was their pledge and hence got cheated at the end. Had I been careful, I would have made sure that this refund clause is written somewhere duly signed rather than believing on some mouthed "policy" which can change any minute.
It is just not the loss of 25 grands or the extra EMI and Interest I am bearing for doing full disbursement, it is the loss of trust on my part for this builder. Now I know that every builder is same in nature whether it is called elite builder or not. So my advice for all people doing business with these people to be extra cautious and have every little committments on paper duly signed by them.
JUST DON'T GO BY THEIR SO CALLED MOTTO.. THEY JUST DON'T DESERVE IT!!!
An angry and sad house owner.
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