We registered a service request 4998774 with Airtel call centre on Oct 1 for shifting of our Airtel landline, broadband and iptv phone no. 011-45824551 to our new address. TAT given to us was 3 days till Oct 4. We were told by local airtel people around that shifting of connection can take months but we choose to believe the authorities and relied on customer care.
We received a call from airtel that our existing plan 999 is not available any more and forced us to change plan to 1099 or 1199. When we asked them how long it will take to shift they said this is not the right department and we are not aware.
When nobody contacted us till Oct 4 we again gave call to call center 198 on Oct 5 and they assured us by 5 p.m same day airtel person will call for installation. We gave them this time also.
Again to our surprise nobody contacted us entire day. We again called on Oct 6 they said the open service request has been escalated and they want one last opportunity to serve and assured that by Oct 7 11.00 am somebody from airtel will surely call. NOBODY CONTACTED THIS TIME ALSO.
We again informed call centre and this to floor manager also. They provided us with Delhi Nodal officers no. 011-41614777.
When we tried calling Nodal officer the pre recorded female voice made us wait for approx 10 min for so many times with final outcome " OUR NODAL OFFICER IS BUSY CALL AGAIN LATER".
We fail to understand does airtel think that their officers have right to be busy and we being their customer have duty to follow them as if by choosing airtel we have choosed headache for us.
WHY are we forced to change our plan. We have shifted in the same city if the company have decided to discontinue the existing plan does that mean the existing customers will have to bear that.
Can anybody help us... we are feeling cheated by airtel every moment.
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