Respected Sir,
I booked 4 connections for Dish TV i.e. 1 parent connection and 3 child connections on 30th October. The dealer (BALAJI SANCHAR GROUP) called me and asked me to pay the money and I paid Rs 4260/- as discussed with the dealer. He promised that all the connections would be installed on 31st October. I again called the dealer and asked him to cancel 1 child connection to which he readily agreed and told me that my money of 1 connection would be refunded within 2-3 days due to excess of workload. Despite calling the dealer again and again for installation of connection, there was a delay. Finally, the connections got installed on 02nd November.
On 8th November one of the child connections stopped working and the status was ‘VC DEACTIVATED’. I called the customer care and he told me that my connection would be started within 24 hours. The complaint no. is 103903048 and VC no. 01517779940. I reported the same problem to the dealer as well as the person who installed my connections. Despite of calling customer care again and again for resolution of my problem, they made me fake promises that my problem would be solved within 24 hours. So finally I decided to get my connections removed and called customer care on 11th November to refund back my connection amount plus installation charges i.e. Rs 4260 1150. I also emailed my problem at [email protected].
Till today, i.e. 17th November neither my amount has been refunded nor the connection has been activated. Moreover the customer care told me that all of my connections are individual whereas I demanded multiconnection.
The promise of solving my problem within 24 hours has been breached regularly and now it has been nearly 10 days i.e. 240 hours since my connection has remained deactivated. My amount for one connection deposited with the dealer has also not been returned so far. This thing is really frustrating me and the company and dealer are kind of mentally torturing and harassing me. Despite of emailing and calling them again and again there is solution.
Please Sir I want you to help me as the company is really very pathetic in its services. The dealer has not returned my connection amount se far despite of calling him many times. I want you to take strict action against the company and the dealer as due to their negligence in performing their own duties; I am suffering from mental torture and harassment. I want my whole amount to be refunded back. Thanking you in anticipation of a positive response.
Regards
Ritesh Dua
Contact no - 9910206369
VC No. - 01517779940
Complaint No. – 103903048
Reason – Pathetic Services and committing fraud on custome
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