Hello There,
I had a run in at your Vishrantwadi, Pune Big Bazaar store on the 19th of September. After making my purchases proceeded to checkout, that’s when I am told either buy plastic bags or get my own. I told the gentleman that I did not intend to buy plastic bags – I would pay for my purchases and cart out the items I purchased to my car. They wouldn’t allow me to do that.
I then called for the manager. The operation manager Mr. Anbu Perumal, tells me that it is Big Bazaar policy that either buy their plastic bags or get my own, and he said that it was clearly mentioned in the store. Agreed that was mentioned – but nowhere was it mentioned that I had to carry out items in plastic bags – he claimed that was Big Bazaar policy. Unfortunately this is not a written policy.
This is where I differ with Big Bazaar – not issuing plastic bags – good idea from an environment standpoint – but then offering, sorry forcing the sale of the same bags and converting it into a revenue stream – BAD IDEA. If you are so concerned about the environment – the bags you sell have to be biodegradable – they are not. So what purpose does it serve when you sell the same plastic bags that you want to take away from the environment?
Other stores say a D-Mart or a Star Bazaar also follow the same sale of plastic bag rule. They however allow you to cart out your purchased items. Today I made a purchase of roughly Rs. 3000 plus. So roughly in a year would buy around Rs. 40000 (rounding it off) – that’s revenue lost for Big Bazaar, as I will rather buy at D-Mart. May not make a dent to your bottom-line – but eventually others might feel the same and start moving away from you guys – hopefully then you will wake up and repeal your farcical policies made only to supplement your revenue stream.
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