This complaint is regarding the poor services provided by the Sony Ericsson to their customers. Even they didn't bother to reply even after sending so many mails to their cutomer care.
Below some mails are attached for your refrences which i had sent to their official E-Mail ID .
Dear Sir/Mam
This is to inform you that i had not received my set till now & two months has been passed. Today they had replied that you should contact to Sony Ericssin by mail but i had already send you some mails & there was no reply to my earlier mails from your side. So sorry to say but this time also i didn't expect any reply from your side. Now the only solution to get the mobile set back is to file a case in consumer court & this mail is for that purpose so that i can attach it with that if you didn't reply for the mail again.
So if you can do something than it will be better for both of us.
Naresh Kumar Jindal
Mobile No. 09876515107 (Punjab)
Dear Muskan
May i hope any support from your side as you are not responding it seems i would have to fight against negligence as well as poor services from your service centre & also from you, in my own way. Because there was no reply from your side in response of my mail on 13th oct.and from your service centre the reply on this tuesday was same to extend the delivery to next week.
Now i have only one option to buy a new mobile and to file a sue against Sony Ericsson in consumer court.
Regards
Naesh jindal
Naresh Jindal wrote:
Date: Sat, 13 Oct 09:16:27 0100 (BST)
From: Naresh Jindal
Subject: Re: Case : 71514623
To: [email protected]
Dear Muskan
I really appreciate your concerns you had shown on behalf of Sony ericsson customer Care.
But nobody from B.M. Services hardly bother to give me a courtsey call to tell me the status of my cell phone.
Even after 26 days I have not given the exact date of return of my phone by the Service Centre.
Actually I had borrowed a cell phone from my friend for a week as Service centre people assured me to return the phone within 2 days. But now you can see the situation.
I hope that 'SONY' will definitely understand the meaning of Word 'SERVICE' for whcih it is known around the world and I wil get my phone back soon.
With regards,
(Naresh Jindal)
[email protected] wrote:
Dear Mr. Jindal,
Thank you for contacting Sony Ericsson on World Wide Web.
We understand your problem and disappointment you have come across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We really appreciate you patience and assure you that we will try our best to regain your faith in our company. However, we would like to inform you that we already have sent your complaint to the same service centre where you have visited. The feedback is awaited. So we request you to please wait for some time. We will get back to you with a best possible solution. We seek your patience and request your cooperation in this regard.
Please feel free to contact us in case of further queries and we will be more than happy to assist you.
To know more about Sony Ericsson products you may also visit our website which is www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or 1800-11-1800 (From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.
Assuring you best of our services.
Take care and have a blessed day!
With best regards,
Muskan
Sony Ericsson Customer Care centre
Question:
Email:
To: [email protected]
From: [email protected]
Subject: Phones
Product: J230i
Opinion: Respected Sir/Mam
I am using sony ericsson j230i. i have a problem in display of my set. IT was under guarantee so i give it to sony ericsson show room in Ludhiana (B.M.SERVICES -GHUMAR MANDI LUDHIANA). My complaint ID is SES07BMS16011 & Date of Deposit is 17-09 . But till now i had not received my set after follow up of many times. So i am surprised to see what kind of services you are providing to your customers. Besides this today the reply from their side was that it will take more than a week. So a request to you to do some thing for me.
Country: India
First Name: NARESH KUMAR
Last Name: JINDAL
Phone Number: 09876515107
City / Region: Ludhiana
Agree Legal Terms: Yes.
Sign up for enews: Yes.
The details of this case are as follows:
Case: 71514623
Engineer: Priyanka Asthana
CaseOpened: 10/Oct 13:15:08
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