Hi Sir/Madam,
This is Surendranath reddy,
Actually I couriered one importartant mail (GREETINGS) to TRICHY on 30th DEC which needs to be delivered on 1st or 2nd JAN.
But in this case what happed means even though the receipent is exist at the given address they didn`t delivered and given the remarks of delivery as person is transfered from that location. But the recepient is still at the given address. My concern is why dont the delivery branch or delivery person should dial to the receipient to get details or to request to come and collect the courier from the branch.
when i dialed nearly 10-15 times to get the details why dont they dial as its their duty to deliver. I sent a E-mail to the head office and high level people but they finally given responce on7th JAN saying the person is transfered and on 9th as they sent the courier back to HYDERABAD.
Ok no problem i convenced on the above issue but to get that courier back im trying to get from past 4days i went to branch nearly 3-4times and dialed to them but no responce. Still they are telling that the courier is in the way to the branch. But when im tracking the courier details through website its showing as courier is in HYD. But they are failing to delivery.
Ref Consignment number: H92931677
URL to tack the courier information: http://www.dtdc.in/subpages/tracking/domestic.asp
Emails which i contacted: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
As you people are taking care on consumer complainces please help me in this and take appropriate action.
Please find the attached email conversation.
Surendranath reddy
Mobile: 9985689247
Hyderabad AP
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