Respected Sir,
I have the honor to attend your kind attention. Sir i had recharge customer mobile no-9771350249 by Top-up of Rs.60/- through E-recharge with Transaction Id no - 172995525 at 5.09pm on 13-06 & thereafter ER bal. was being deducted from my ER balance, but confirmatory message along with balance was not done to cust. mob. 9771350249.It was said to customer ater doing querry from toll free no. 121 that your mob. was not recharge yet by Rs. 60/- & please do visit ur retailer, thereafter cust had come to me & demanding his money back Rs.60/-.Then in reply i said tocust pl wait somewhile even taking confirmation my dealer helpline no.9934099375.but till now the helpline no is not being accessed & responsed, after dialing this "YE NUMBER MANYA NAHI HAI" is being replied to.sir, Why this type of action along with wrong statement to cust is being suppllied without verifying & updating the TRANSACTION record as mentioned above.
Hence you are requested to look into the matter & pl try to stop this tyoe of activity as a wrong message was being suppllied to cust & thereafter to market which will not good in respect of our interest.
Thanking Yoy!
Your Wellwisher
Anisha Sristi cente
Sindri, Dhanbad
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