I have entered AMC with Universal Enterprises, Shop No. 11 Suryamukhi Building, Loksurbhi Apt, Nr. Poona Link Road, Kalyan (W) one of the franchise of Eureka Forbes Ltd. for the service of my aqua guard inova for the period 19.12.08 to 18.12.09. During the commencement of AMC the cheque was collected and the candles has been changed and the problem of beep was not sorted out by the visitor. The phone no. given by the franchise was also non responding. The said customer care franchise had never visited for the service of my aqua guard, and I have got it serviced by other shop owners and paid for that. On the end of the service contract day the said franchise agent visited for renewal of the contract and verified my aqua guard and pointed out the malfunctioning area and asked for another service charges for clear out defects. Is it the services offered by Eureka Forbes to its customer? Are the franchise interrogated whether they are providing the adequate services to Eureka forbes old customers. The management of the Eureka forbes is only busy in selling its products, but not giving attention to its old customers. They are loosing faith, and the old customers are not going to buy any new product henceforth. Really it is not my experience of a single year but the same problem was also faced in the previous year. Never go for AMC, never buy Eureka Forbes product, the market has widened and the competitor of the product are in the market. Allow and see also other products and break the monopoly of the Eureka Forbes as they think they are the only and the best in the water purifier field.
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