Dear Nokia Care:
I had a very bad experience at one of your Nokia Care Centre- Jyoti Communication.
I had given my mobile for a paid service as one of the charging port and head phone port was not working properly, they promised me to collect it after one day but they didn't deliver it on the said date. On the next day when i approached for it they returned my mobile saying that it is serviced and they have change my Hardware and Software and ask me to pay Rs.350/- when i told them that there was no software problem and it was only hardware which is not working properly, after dicussing among them selves they replied me that whether it is software of hardware you will have to pay the same amount. And confimed that they have not changed any software. They return my mobile without checking the fault. Next day when i used my mobile the problem was still persisting the same . i again went to the centre and ask them to rectify the problem the very next day but they refused to accept it and said that the time is 7 p.m passed and they cann't accept it now and ask me to come tomorrow . it was only 10 mins pass 7 p.m.
They could have taken my mobile back as it was fault on their side of not servicing the mobile properly. Those people were very rude to me and answered back without respect. It is highly shame ful as it is spoiling Nokia Brand. The people who were rude were. VICTOR AND SYED and the only person at your centre Mr. Gopal came to interven and provided me the good customer service though it was not his job. I request you to take deciplinary action against thoose two people who works as customer care representative but do not show care and respect to them. it was only due to people like Mr. Gopal you can sustain your name in the market. Kindly recognise him for his good work.
Thank You
Chintan
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