Hi,
I purchased a shoe from the Reebok Franchisee - Gursimrat Retail Private. Ltd, Shop No 5009 Ground floor Sahara Mall Gurgaon on 21st Nov. Article No RIO5799 costing Rs 2299.00.
The very first time I wore the shoe, I felt that the right shoe was defective as it was clasping my toes making walking very incomfortable. It made the foot hurt. This was not felt at the time of purchase as it was only briefly worn for trial. Hence, I went back to return the shoe but the store manager refused to give me a replacement. He said, "how will i sell it now that it has been worn" This really surprised me as the shoe is DEFECTIVE... I asked him how was he even thinking of putting it on the shelf for sale again.
Very poor quality and extremely poor customer service. I am told to wait for a few days to know what the company thinks of my complaint!!! I was ready to take a replacement but now I would like my money back. This was certainly not expected from a brand like Reebok!!!
Tashu
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