I ordered a list of items amounting Rs. 1000 at 9AM on phone to the nearby "More stores" i.e., Thoraipakkam, Chennai.
The store manager told me that the order will be delivered within 1 hr. Then I called the store at 3 PM for follow-up as the order was still not delivered. They told me the delivery boy has started and the order will reach in 30 minutes.
But that 30 mins never came and I called them up again at 7PM. Then the store boy is asking me to repeat my order.
I got impatient, but still repeated the order again as it was my fast day and it was important form to get my items delivered. The store boy assured me that the order will get delivered by 1 hr. But again, it wasn't delivered and I called the store boy and asked them regarding the status at 9PM, then he replied me very rudely saying that the store is closed now and your order will be delivered tomorrow. I asked them why I was made to wait 12 hrs for a home delivery and again being asked to wait for another 12hrs, then he didnt even bother to answer me and dropped the call.
I felt like some joke is going on. Is this the kind of treatment we can expect from such a supermarket? If home delivery was not possible, then they could tell me that clearly, then I could arrange some other alternative rather than waiting for 12 hrs for the delivery?
Is this how a customer should be treated?
From that day onwards, I have stopped ordering from More stores and happily ordering from another store which charges me extra but on time and stands to commitment
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