Hi Sir,
My complaint is against a company by the name MRL postnet. I bought a machine MRL COMPANY to recharge mobile phone. The company told me that machine cost is Rs 9000/- and if we don't like the services and want it to return it back then we will get refund of Rs 6000/- back. When we were buying the machine then they just said that you have to pay Rs9000 and not more than this but when we paid for the machine then at the time of installation they said that you need to pay Rs250 - 300 per month as service charge and that will be deducted from your current account. We were not happy with the services and also not aware about the fact that we need to pay Rs 250 per month as service charge. When we feel that we are not getting any benefit out of it so we decided to submit the machine. On 27th Dec we booked a request to stop our services (request number: - 31332) and disconnect the machine. We have been told that within 45 days their executive will come and he will collect the machine but no one came to collect the machine. We made call so many times in the customer care but we did not get any satisfactory answer from their end. After four month (13/04) MRL executive collect the machine and said that within 15 days you will get your refund check of Rs6000/- but it almost more than 2 month and we are waiting for our check. Whenever we gives call on customer care number they always give the single answer that you have to wait for just two days and they just hung up the phone. We have been sick and tired from the company and services. We want our money back. Now consumer forum is our only hope. Please you look in this matter and take some necessary steps so that we can get our money back.
Company Website: - http://www.mrlposnet.in
Customer care no. : - 9212806455
We will wait for revert in this mail. Our contact details are mention below.
Institute Name: - Kalyan Computers
Contact Number: - 0129-2470310, 9958340449
Email Id : - [email protected]
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