Initially I've got a call from mr. Rahul (sales dept. Mob. 08860545638) saying if I buy a holiday package, as a lucky customer I can have a dell laptop.
Then I have booked 1 package by giving the credit card details. He told this is an reputed company named as india today, there is no problem for the credit card. Order no.1018228856.
After that one other package have booked by the executive without my knowledge. That second order no. 1018228847.
When I realize that the second order booked without my knowledge, I have called mr. Rahul & asked about the cheating. Then he told I have done by mistake, he can refund the amount.
Further mr. Maneesh, regional manager sales (he said) & having mob. No.08447769221, said he can dispatch laptop if I accepted 1 package in verification call. After long discussion I have accepted 1 package, refused second package.
On 06/12 mr. Kapil (refund dept.) Called refund can not be processed due to other reasons. Then immediately have booked a complaint, no.1026870.
Please get me out of it and iam in the assumption that I have been cheated by a reputed company or its employees. Most importantly I have not dealt with one single person, there are so many persons are called saying they are the head of the departments in india today group. Then only I trusted and committed to the purchase.
Previously also I have ordered items & got promptly. But this time I was really cheated.
Please look into the issue
Expecting your best services
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