Due to my transfer I had employed AGS Four Winds Trinity Removals as the Movers and Packers for transportation of my house hold goods and car.
A very prompt Sales aspect kind of lured one into availing the services of the company. Post this the NIGHTMARES have just started increasing. The companies punch line, AGS, FOR MOVING THE PEACE OF MIND; AGS - you DESERVE THE BEST is a complete EYE WASH
BEWARE!!!
[1] Packers came to the house to pack the house hold goods. Repeated plea to ensure the items are packed with water proofing material fell to deaf ears.
[2] Service guarantee of 08 days delivery was thwarted by an apparent accident as claimed by them. Items took 17 days to come.
[3] The company sublets the transportation to sub vendors. Why? AGS has no control over them to the extent post the transportation vehicle met with an accident the house hold goods were stored in an unknown 3rd parties godown. The company had no clue till the 17th day
[4] The items came in as if a road roller had gone over the items.
[5] The accident as claimed by them has given a run to all physics professors for the accident will result in damage from the impact side lest the entire vehicle is crushed. Damage has been done from 3 sides. Shows the quality of packing and caring.
[6] 19th September they handed over the items stating the insurance is being processed. Today is 10th October and they just refuse to respond to phone calls and emails. This includes the Sales Person.
[7] Moreover the company is demanding to clear the transportation bills in order to process the Insurance claim. My plea is when the service is not complete how can they demand this aspect. As it is they are washing away their hands.
[8] They claim to have filed an insurance claim but they have not yet provided a proof. nor taken the cost of damaged items from me nor a valuator has come to assess the damaged goods. Which insurance company can pay the damages without this basic criteria fulfilled. I am sure the insurance company would have employed a lot of Nostradamus in making but I am sure businesses do not nork on this philosophy
[9] My family is being subjected to lot of emotional, physical and mental stress.
[10] They apparently lost four boxes in transit- My 1.5 yrs kid toy box and specifically one of the most expensive cartons are lost as per the company
[11] It is the worst customer service one can ever experience.
[12] You need to see the damage to believe it and the amount of phone calls made with zero response.
[13] I still have no confirmation from the company on what are they doing, what are the next processes, what is the time frame and the best or the sad part is they are not confirming anything.
Beware and stay away from this company!
Amit
India
India
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