I had purchased 2 ton Hitachi Ace Follow Me split AC on19-05 from Utility traders Chandigarh. It was the most expensive AC available in the market. My first year was satisfactory, but my nightmare started the next year after the company representive did the free service. The AC would cool my first floor bedroom like a cooler. We would sweat even with AC and two fans switched on. After complaint several technicians visited my place unable to detect any defect. Finally I was told that there was gas leakage and I got gas refilled at hefty amount. Cooling problem persisted, and now there was ice formation on front panel and unit would stop working altogether. After several complaints they again refilled the gas.By now it was October and the whole problem was put to rest. This year again the nightmare continues, now the compressor has stopped working. After detecting the problem the company technicians have disappeared altogether. I had complained on 30 may vide comp. no.12053003566, send several reminders but to no avail. Suggest any action against such companies to get faulty machine replaced, although I plan to approach consumer forum. These international companies take customers for ride and waste our hard earned money.
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