On behalf of my daughter Ms. Aswathy Vinod who is on a tour to Portugal, i tried to recharge Rs.1000 to her Airtel mobile No. 8790327622 through Recharge.in by using my SBI credit card. Although the credit card transaction including sewrvice charge of Rs.1075 was successful, the mobile recharge did not happen. More than six-seven hours the mobile recharge was showing as 'pending' and afterwards, the status changed to 'Invalid Credentials". Where and how i will get back the money as the transaction has not gone. Customer Executives of Airtel are not helping me. The message from SBI Credit card shows the transaction at Talence Technologies.
It is told by Airtel that they are third party service providers. But ultimately the money will go to Airtel only. So please help me to get refund of Rs.1075 paid for mobile recharge which did not take place.
Already the mobile was recharged soon by another transaction through Airtel by my husband who is at Trivandrum, as the recharge attempted by me failed.
rugmani vinod
Flat No. I-89
RBI Officers' Quarters
Ameerpet
Hyderabad- 500 016
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