I had placed a order- flowers and cake to be delivered.
The schedule date of delivery was May 04, pre-meridin. On May 03, a day prior to the delivery, I called their cs and the lady confirmed that the flowers and cake will be delivered. On May 04, when I greeted my sister and asked if she received the order, to my surprise she sid no.
I called India times, the guy on the phone (Vipin) said I will lodge a complain. After many requests he connected me to his supervisor - Amanpreet.
In the beginning of the conversation she was trying to escape stating that it was a 'express' delivery so no guarantee of delivery in the scheduled date. I confronted her stating clearly, that a order booked and paid for on Apr 30 with a delivery schedule on May 04, cannot be called express delivery.
She then said, ok, I will ask the vendor to call you.
Net net: she was pathetic and did not listen to me.
I requested that it is of immense imp. that my sister get the same today. Deaf ear to that!!!
I feel so sorry that a co. like Bennet & Coleman can do this. Can't say any more.
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