My Mobile Number : 9994326369. I have GPRS activated in my mobile and I have been using this for past 6 months.By 1st of this month I have recharged for Rs.1200 for talk time of 970 approx and 6 months validity. On 19th December night by 10 PM when I dialed *123# I got my account balance of around 800 rupees. Then after some hours my mobile started receiving messages from “64611015” and the message are as follows.
Message from “64611015”:
“Thanks for using Airtel Live! Featuring Christmas Celebrations, New Year Zone, Bollywood Elections, Cricket Zone and salaam-E-Ishq all on Airtel Live“
I didn’t notice that my amount is getting deducted when I received this message. This message is like a normal message as of how I receive message from my friends. So I just read and deleted that message. Then I started getting this message more frequently and I got around 10 messages approx.
Next day afternoon when I dialed *123#, I happened to see around 130 Rupees got deducted from my balance and that was about 678 Rs. Approx.]
I have Called Customer Care on 20th December afternoon.
When I enquired about my amount deduction I got response like I have downloaded some thing that’s why I got that amount deducted from my account.
But actually I got only messages in bulk but I dint receive or I dint find any option to download also. So how can I download that. I explained the same to customer care people. Then she said like she will be informing me after she checks within 34 hours.
Then Patiently I called Customer care again on 21st December night.
When I explained him the same and got a cool response he just simply told me “because you downloaded many things that happened I again started explaining what has happened” I again told him it was like a plain message and I just opened it. But still he keeps irritating me with those same words. I got bugged and just cut the phone.
22nd December Afternoon again my mobile started receiving that message from the same number by 2 pm. When I received 1 message I was worried and I checked for the balance it was around Rs.668 approx. Quite after some time I started more messaged I dint use my mobile and I was busy with my work. I checked for the message may be after a min that was from the same number and again I checked for the balance I saw it was Rs.580 approx. Then I got fed up.
I dialed 121 and called customer care I explained what ever had happened but again she repeated those familiar words and one more word added that is message is from yahoo and also the following word.
“because you downloaded many things that happened”
Then after explaining to her she said she will connect me to PL mean while connection got cut.
I dialed *123# and really got angry and frustrated and I lost my temper. To my very disappointment my balance had come down to Rs. 200 approx.
I called customer care again when I spoke to customer care chief executive he just repeated the same as other did. I felt no point in talking to them and I asked for the Airtel show room to him at Coimbatore. He at least got a courtesy to give me the address. Then on hearing my friend’s advice I just switched of my mobile.
I went to Airtel office when I switched on my mobile and I showed them the message what I got. And how many messages I got. At that time when I was speaking to the customer care people I got the around 36 messages and my account came down to 128 exactly.
I gave them the return complaint. But I still thought of mailing you.
I thing by tomorrow my account balance will be down to 0 to even goes on in-100 and so on.
I really appreciate even now if you refund my money back as soon as possible. I am ready to bring my mobile and show you the proof. And even you can cross check the time when I was speaking to the customer care people my amount got deducted. Now I have around 34 unread messages exactly like normal messages.
And Airtel Live got activated without my knowledge. Now seriously I lost hope on Airtel and their services offered and I guess everything is out of control.
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