Sir,
i Mr. ARPAN AGRAWAL consumer of nokia mobile N-71, IMEI NO.-357941000741441 had purchased the above mentioned mobile handset from TIRUPATI CELLULAR (Shop no-17, ashok vijay complex, 326 M.G road pune pin-411001) on 08/08.
The problem that occured with this handset was of network coverage chip which was not working upto it's limit.the mobile was not able to detect the coverage area. The sim which i used was of airtel. As soon as this problem occured i had went to a nokia care centre at my nearby residing place in hadapsar. The Service centre details are as follows (Shop no. 4 & 5 Ravidarshan complex pune solapur road Hadapsar pune, ASC:382_434038 CONTACT NO.020-26992525). The above mentioned Service centre entertained me but can't rectify it completely when it was under the warranty period. It has been more than 7 months that these people did'nt return my handset. They had given me a call and said that your handset can't be rectified and take back the mobile. They had also said that the chip is not available all over india and hence the handset will be unable to locate the network.
Being an esteemed company this problem should never occur to any of the consumer. Now the handset is of worth ZERO rupees. I had also lodged a complaint to a consumer forum regarding this issue but still there was not a single reply from your so called esteemed company. This has been really frustating that after spending 19, 400/- rupees i am unable to use my cell for not even a year. It is high time that i should expect from you something which will favour me or else i have to take certain severe actions such as talking to the media persons as well as to the consumer forum. But still saying with 0.1% hope that you would do the needful
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