Dear Sir
This is to inform you that I had purchase a Sony Ericson Mobile Model No. K790i EMEI No. 352207010337173 from Hot spot, Faridabad vide bill F/1138 book no. 23 dt. 01.10.07. After one month from the date of purchase I was facing Hanging problems in my set and Network shown not reachable. I had given my set to Sony Ericsson service center Address: Aditi Electronics Shops, 147, 1st Floor, Shubham Tower Neelam Bata Road, Faridabad Ph. 4035746, Haryana (India) for repair, after 2 days they had return back and given me the assurance that I will never face this type of problem again. When I had check my set in service centre I found that my mobile set is not ok. I told to them but they had not tried to understand my problem. I had taken my set from service centre without giving receiving.
Due to me business busyness I was not able to give my Mobile set to service centre. Again I had given my Mobile set to service centre for repair
Now I was also facing lot problems again in my set i.e. Joystick, Mick / Speaker phone, Blue tooth not working properly as well as the previous problem Hanging problems and Network shown not reachable again. I had given my set to Service centre on dt. 17.03.2008 they had forward my mobile set to Delhi office for repair. But they had not given me the time when they will give back my mobile set. Thereafter I paid several visits to them followed by phone calls but they are not giving any head After long chase on dt. 29.03.08 my mobile set is return back from Delhi office after repair. Now my mobile set condition is same nothing has improved, but one more problem has accrue i.e while opening the camera flap. Camera is not open. And service centre people told me and try to convince that mobile set is ok. I have to bring back me mobile set. I had refused to bring and given request to change me mobile set which is under warranty period.
I had purchase the Sony Ericsson multimedia mobile for the use of my business. After one month from the date of purchase I am facing lot problems in my mobile set. I am losing my business due to network and other problems. I had purchase the Sony Ericsson on there brand name good quality, better services, etc. but Aditi Electronics - Sony Ericsson service centre had forgot the thumb rule service provider. As on date I am not satisfied with my mobile set. You are requested to please change my mobile set. I will be very thankful to you.
I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, M/S Adity Electronics so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.
With best regards
Gurpreet Singh
91-9818157713
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