Idea
Balance Deducted for internet usage inspite of having the unlimited BB plan activated

This is in reference to the balance deducted from my account on 22nd July; initially Rs. 142 at 2.15 pm and then an amount of Rs. 10 in the evening.

The customer care informed me that these amounts have been deducted for Internet usage and they said that the APN is IdeaGPRS; but I have BLAKCBERRY services activated on my number and the Idea Blackberry Customer Care executive told me that the APN is Blackberry only.

I never got the GPRS service activated and the customer care was not able to provide me any data on 22nd July as there were no updates in there system for my number after 13th July. On 23rd morning I have been given all the details.

And to make it more clear prior to 22nd July also I have used internet but nothing like this happened. Then how come all of the sudden the balance has been deducted.

I have sent a mail to Idea care also but have got no response till date.

This is a very poor picture of customer service.

I want the entire amount to be refunded to my account as soon as possible.

Lalita Kumari

9540168843