To whom it may concern,
I never got bothered by unwanted activations of plans and balance deductions to this extent that i have to register a complaint, because this time what i feel is serious lack of thought application in offers introduction. Here is my pain in brief:
I received a customer care sms on 9-4 stating that on recharge of Rs.98 2GB of internet usage will be granted instantly and remaing 4GB will be sanctioned within next 48 hrs. Finding this offer lucrative, i recharged my phone with Rs.222 on 10-4 (can be verified in airtel records) and then i activated my Rs.98 plan by using number *567#. Rs.98 was deducted from my balance and my internet account was recharged with 2 GB data instantly. Everything is Ok till now but the frustrations starts when i called to airtel complaint helpline when i realised that remaining 4GB has not been sanctioned to my internet account. The reply that i got from all customer care representatives (3 of them, at different levels of organizational hierarchy of airtel) is that i am not eligible for that extra 4GB offer as i recharged my internet account using *567# and i didnt run to an easyrecharge dealer. They were trying to teach me definition of recharge, which is as per them is to get recharged from dealers and shopkeepers through easy recharge. This reasoning is most unthoghtfull to say the least, as the customers' perspective is totally ignored. How can someone expect a customer to understand that he/she has to get it recharged from shop and not from balance, because for customer both are same as he/she is paying the same amount in both cases. As in my case itself, i recharged my main account on 10-4 with Rs.222 and then used *567# to activate my internet account, which cost me Rs.98. If it was stated clearly in promotional sms to recharge at a shop then i cpould have done the same.
But above all, what i feel is that there is no planning behind such offers, i mean what difference does it make to a customer if he/she gets recharge from phone or shopkeeper, in either case he/she has to pay Rs.98.
Kindly register this as official complaint, awaiting for a satisfactory reply.
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