THIS IS A COPY OF THE MAIL FOR WHICH WE DIDN'T RECEIVE A SOLUTION UP TO THIS DATE FOR WHICH WE ARE SUFFERING FROM PAST 3 MONTHS
we possess all the relevant complaint numbers
Dear All,
I am TVN TEJASWI holding a airtel
connection (9704333354) from last 4 years with the below mentioned as billing
address
Do.no. 43-3-47/10, flat no S-2, Bobby Enclave, Railway new colony,
Visakhapatnam,
Andhra pradesh, Pin- 530016.
Today I am here to you regarding the bills not being handed over to us from
past 3 months and we came to know that these bills were given to some 3rd party
with a forgery signature. regarding this we have been spoken to airtel customer
care services 121 hundreds of times but there was no response on this matter.
DETAILS:
1. From may 1st to june 1st our we were out of station, and on may 21th we came
to know that our may month bill has been handed over to some third person named
(KOMALI) on 11th may as per the statement of CCS of airtel where as we don't
have any person named as above in our apartment.
And as per the words of our watchman he din't receive any
letter.
And the same thing has been informed to visakhapatnam manikantha Courier
incharge Mr. satyanarayana and asked him for clarification but he was being
very rude with us no reply from him.
COMPLAINT NUMBER FOR THIS IS 32375157.
2. Up on complaining airtel CCS has informed us that they had send a duplicate
bill on 25th and the same was received by watchman's wife named (BANGARI),
where as her name is not the same what you have mentioned and that was also we
did not received.
COMPLAINT NUMBER FOR THIS IS 32773241.
3. And on june 5th we found 6 duplicate copies of the bill in our letter box
that to delivered from the POSTAL DEPARTMENT .
4. And on june 15th up on asking for the bill (dates of 5th may to 4th june)
to one old courier boy from manikantha services he has stated that our bill is
not with him, after that we had called to CC for the clarification on 18th we
came to know that the bill has been delivered to ONE OF THE FAMILY MUMBER but
where as we din't receive any letter.
and for us CC informed that they are dispatching a
duplicate bill on 18th itself and we will receive the same by 25th.
And on 23rd june Mr.satyanarayana courier services came with a
original bill and with a small slip for acknowledge signature and upon asking
for the data sheet he responded in a very rude manner that this is the only
data sheet we have to sign on this. And we asked for the duplicate bill he
refuse to handover.
5. And on june 18th we have placed a request to stop ITEMIZED AND PAPER BILL
from this month onwards and send to EBILL. and the same request has
been registered from june 20th to july 24th.
For which we have received the message that our request has been registered.
6. AND this month on ie; july 30th means bill dating (june 5th to july4th) we
have received a DUPLICATE BILL that to not through Courier but with
a GOVERNMENT POST STAMP with ITEMIZED BILL dropped in my letter box.
And on 30th july we have called to 121 and 126 for the clarification
as per their statement airtel CC has not sent any type of BILL, So now we
require clarification for all the above.
NOTE: As per our observation there is a problem with airtel Customer Care team
who are not responding properly for any issues and regarding bills are being
handed over to some third party at our Residence.
Is there any any problem with airtel or with courier.
And these type of Malpractice had started between 22th may to 30th may means
the executives on duty on these dates.
For all the above we require clear details in written and I want a courier
person to come to my residence and clarify the problem that to whom he has
submitted and copy of third party duplicate signature.
I hope the above said problem to be solved as early as possible for a good
and smooth relation between us.
Hoping a wise solution for this with full clarity.
Regards
tvn. tejaswi
ph.9704333354
e-mail: [email protected]
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