Bharat sanchar nigam limited
Poor services

Respected Sir,

We are a business concern situated at Deoghar & Madhupur in the name & style M/s Santosh Lal Gutgutia. We are subscriber of various services of your’s like Landline, Boardband, Mobile Postpaid & Prepaid, Data one (CDMA) internet services. We are a huge network in whole Jharkhand dealing in fertilizers H & T services and Buffer Stockiest of Fertilizers.

Our other units work in this area given below:

Bihar Industrial Corporation (Manufacturer of Porcelain Insulators)

Saga Pesticides (Manufacturer of Pesticides)

Anmol Agrifarm Inputs Pvt. Ltd (Manufacturer of Zinc Hepta Hydrate agriculture Grade)

Shaktiman Cement Co. (Mini Cement Plant)

Overhead Line Insulator (Manufacturer of Porcelain Insulators)

We have a large network in whole Jharkhand to run our business smoothly and we are very much depended on BSNL service in various terms which is mention above.

We are very sorry to inform you that there is lack of communication and services in your offices, nobody took proper attention regarding complain. We want to put some points which are ignoring several times by your department like:

If boardband service goes down then we call the bsnl madhupur that broadband service or link is fail.

After regular payment of bills in cdma Data Service your department raises an outstanding amount from the first day of connection.

If Landline phone not working properly then after several calls nobody took proper attention regarding this.

We know that your service is totally base on technology and there is chances of faults in machine but we want to know is there anybody who took proper attention in this matter. Everybody says it is not my area of work and put the matter in hang and we face huge business loss.

Sir, please suggest us what should we do or where we can avail your service smoothly without any interruption and if case of failure of service, to whom we should contact for resolve the issue.

Our firm is giving approx Rs. 75, 000/- revenue to your department every month.

Therefore, it is requested please look into the matter and do the needful.