My number is 9779192160 (Plan 299 Turbo), I had taken add-on connection on this number in March (no. is 9501032160 [Plan 249 Turbo). At the time when I have taken this add on connection delaer told me that 500 minutes form 9779192160 to 9501032160 and 500 minutes from 9501032160 to 9779192160 is free. Well its alright, when I got a wel come call from Customer Care for my new number 9501032160, Customer Care Executive told that 1000 minutes from 9779192160 to 9501032160 and 1000 minutes from 9501032160 to 9779192160 is free.
But when I got my first bill generated on 27/04 call to these numbers were charged as others (details are attached and pasted below). I called Customer Care they told ok sir we will get back to you, but no body turned up, I had made calls to Customer Care more than three four times in this time but the matter was not resolved. Then 2nd bill came and again I had talk to Customer Care at this time he told me that nothing is like that there is no discount available on these add on numbers.
Then outgoing from both the numbers was stoped we had faced lot of problems due to continuous mistakes from your end.
Now even incoming on both the numbers is barred.
See extent of stupidity now doing all these things their customer care executive calls for payment.
Bill No.: 226712338 Date: 27th April
From No.: 9779192160
To CUG 80.2
From No.: 9501032160
To CUG 97.5
Total extra charges for the month is 177.7
Bill No.: 244543423 Date: 27th May
From No.: 9779192160
To CUG 99.77
From No.: 9501032160
To CUG 61.5
Total 161.27
Besides above 161.27 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.
50
Total extra charges for the month is 211.27
Bill No.: 265169232 Date: 27th June
From No.: 9779192160
To CUG 369.91
From No.: 9501032160
To CUG 163.5
Total 533.41
Besides above Rs.533.41 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.
50
Total extra charges for the month is 583.41
Total extra charges in three months is 972.38
Late fee charged in three months 281.18
Extra charges before Service Tax in three months is 1253.56
Service Tax (@ 10.3% 129.12
Final Total 1382.68
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