I’m a loyal customer of Airtel and have been using Airtel (Delhi) for more than 7 years and never ever I had any problem or discrepancy regarding my bill earlier.
I got new Airtel number in Bhubaneswar, Orissa. On 17-Oct I activated Rs. 98/- Gprs plan on my number. I called up Airtel customer care before activating and was told that I will have 2GB limit per month. After using internet for about a week I checked my unbilled amount and it was in excess of Rs. 700/-. I called up CC again to ask about this high unbilled amount and was told that this is the interim bill and my gprs usage bill will come under Rs.98/- gprs pack and will be updated at the time of bill generation at the end of bill period. But later I received a bill of Rs.2149.64/-. On contacting CC I was told that I have to pay the same amount as I have used “Airtel live” and not “Airtel gprs”. Also, my outgoing calls were barred 10 days (25-nov) well before my bill payable date (06-Dec). Kindly note that, the CC executive haven’t told me anything about accessing internet thru Airtel gprs and not thru Airtel live at the time of activating the pack. How will a user know which access point to use? Also, they didn’t even cared to tell me at the time when I called up in-between, after a week’s usage. I should have been told that my interim unbilled amount is because Airtel Live usage but that time they just told me that it will be adjusted at the time of bill generation.
Secondly, and most important of all, I have a credit limit of Rs.1500/-. How come my bill exceeds the limit? Also, neither did I received any message or communication of any sort after my unbilled amount reached 90% of my credit limit nor my outgoing was blocked after crossing the credit limit which airtel should have done as per the definition of “CREDIT LIMIT” given in its FAQs on its website.
Now tell me why should I pay this amount? The CC executives in Airtel Bhubaneswar, has no knowledge of their own product and technology. Why should I suffer because of their unprofessionalism? I have to call them 5-10 times and even then my issues remain unresolved.
I’ll not pay the bill unless they dissolve the gprs charges which are because of Airtel stupidity itself.
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