AIRTEL REJECTING MNP
Airtel is not allowing its customers to switch to other operators of the fear of loosing its customers. i have applied for mnp on 30.1. i got the new sim of reliance
and also i submitted my documents, after that i got the call from customer care about the reason for changing the operator to reliance, i said that its because airtel is costly as well as
3g has not yet come in chandigarh after that he said that they will reduce the call rates as well as sms for me . i rejected that offer and said that i will switch to reliance after that
its been 15 days that they have not done any mnp and i called around 50 times to customer care where i got the following response from them
1. WHY DO YOU WANT TO SWITCH TO RELIANCE?
2. YOU SAID YOU DONT WANT TO GO FOR MNP TO OUR CUSTOMER CARE WHO CALLLED YOU
after that he set a "BAD HELLO TUNE " AND REDUCED MY BALANCE TO -3.34 RS SO THAT I MAY NOT BE ABLE TO CALL THEM and DEDUCTED 45 RS
what a customer care are they providing, is this a the care of deducting balance and setting bad hello tune is a service which airtel is providing to its customers
i must say that airtel will loose its share in the market as well as it will HAVE IMPACT ON CUSTOMERS WHO READ THIS MESSAGE
THANKING THE PEOPLE WHO SPEND THEIR TIME IN READING THIS MESSAGE
SAKET DOKANIA
MOBILE N0 9779162178
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