Dear sir / Madam
I am a prepaid customer of Airtel Mobile, For Last five days my account is being deducted for Rs 5 on daily basis, and i am receiving the message
Quote
" Thanks for using gamesclub Subscription service from airtel. you have been charged Rs 5. Get latest games at Http://gclub.in/ea"
Unquote
for Your info i have not activated this service on my mobile.
Complaint for the same was lodged with customer care on 12 march. and informed the customer care executive to stop all the services which ever are active on my number, but regret no action was taken from the service provider.
The customer care executive informed to send an Sms STOP to 121. the same was sent more than 5 times and the reply received was no services are active on your mobile
Also A sum of Rs 99 has been deducted from the account for downloading of bikinimodel_WP326 on 7 March.
Again the same complaint was registered on 14 march. but still no action was taken.
The Request reference Number Is CBDPA20313379258.
Then on 15 March visited nearest retailer at Vasco for Help. The representative called the customer care and registered the complaint and was assured that all the services are disabled and no Balance will be deducted in future.
Again on 16 march a sum of Rs 5 is deducted from my Account for the same reason.
When visited local retailer with the problem, The concerned when called customer care for the reasons, the customer executive was rude and di not want to speak and disconnected the line.
Also these types of problems are encountered by the customers also, when we call the customer care, they keep our call on hold and never return back to attend the call, This is the manner in which the India's biggest service provider is providing its service to their customers???
Please look in the matter and revert.
Thanking You,
Best regards
Mansoor Dange
Mob No 9960562559
Mail: [email protected]
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