I am facing the problem regarding my current Airtel unbilled amount. My credit limit was Rs. 5000/-. I was on international roaming on 27th July.
Since last two weeks, I am receiving calls and messages from customer care that my current unbilled amount is approx 23297. If my credit limit was 5000 then why all my services were stopped. Last year it happened when I was on international roaming; also, i have examples where services got stopped for those users whose credit limit were got exceeded. On 30/07 : I received a message that "Your approximate unbilled usage as on 30 Jul 11 is Rs.8734." After the first notification also it was not stopped.
I emailed [email protected] and informed the team that as per airtel policy when your credit limit exceeded why services were not stopped and informed them that I need a call from senior official. They didn't responded back. Instead of this they started calling me to pay. Please look into this.
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