My airtel prepaid mobile number is 9600147629. Yesterday afternoon rs.50/ has been deducted from my prepaid account without no reason and following that i have received a text message from customer care saying that i have requested for prepaid bill (ref: req ID : 176818) with charges of rs.50/ .
Yesterday (03.10.2011) i was attending a funeral and was holding my mobile phone with my self and didn't requested for any bill and havn't called the customer care even.
I need a proper feedback from AIRTEL prepaid's higher authority with regards to this money deduction, as this is a FRADULENT action and need to know the actions taken on the person's involved.
I have called customer care today and my call was tranferred to Mr. Madhi Azhagan (Team Supervisor) who didn't bother to help my issue but gave a contact number (044 - 52434865) which doesn't exist.
*** PLZ EDUCATE YOUR CUSTOMER CARE AGENTS (INCLUDING MIDDLE MANAGEMENT)
As i mentioned i am in no need of Prepaid bill and didn't request for it. My Deducted amount has to be refunded with proper reasons and actions taken (because this FRADULENT ACTION shouldn't occur again) before i take it up legally.
Musthafa Jahangi
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